Shipping and FAQ's
Who is the artist?
Each piece sold on Buttons Ink is an original artwork by Yuiko Uto. Click here to learn more.
What are the shipping options?
All items are posted from Brisbane, Australia. Standard delivery will take 2-13 days depending on your location. You can choose to pay extra for Express Shipping in 1-2 days. If you are in a real rush, please contact us at firstname.lastname@example.org to discuss options.
We ship anywhere in the world for all unframed prints, accessories and jewellery. Please note that we do not ship framed prints overseas. Please allow 7+ days depending on your location.
What are the shipping costs?
Standard shipping in Australia is $10 and we offer free shipping for orders above $100.
Express shipping within Australia costs from $16 depending on your order.
We ship all products overseas except for framed prints. Overseas shipping costs from $20 depending on your order.
What is the return policy?
If you’re looking to return or exchange your order for whatever reason, we're here to help!
We want you to truly love your Buttons Ink purchase. We offer a seven-day money back guarantee for any purchase. So if you change your mind, and your purchase is in the same condition as when you purchased it, we will fully refund the purchase or exchange it for something else. Please note that you will need to be responsible for return shipping.
If your purchase arrives damaged, we will provide a replacement and cover all return shipping costs.
To initiate a return or exchange, please complete the following steps:
- Email us at email@example.com
- State the product you wish to return or exchange from your order, the reason for the return or exchange and a contact phone number
- We will respond within 1-2 business days
What do I do if I never received my order?
All orders are tracked. Please contact us if you don’t receive your order after 7 days if in Australia.
How do I make changes to an order I’ve already placed?
Please contact us at firstname.lastname@example.org and we will find a way to accommodate your changes.
Where are you located?
We are in Brisbane, Australia.
How are the products made? Where do the materials come from?
Every piece is a print or reproduction of an original artwork by Yuiko Uto, the owner and operator of Buttons Ink.
All products are printed locally in Brisbane except for the scarves which are printed in New South Wales.
Earrings are handmade in our home.
Do you take enquiries for commissions or customised works?
Yes, please contact me at email@example.com with your request.